Business Process Outsourcing

Together with you, MHP examines the reasonableness and cost-effectiveness of your outsourcing project and develops the solution that is right for you.

To meet the demands of agility in our time, it is crucial to build scalable business processes and to critically question non-differentiating processes. A sustainable outsourcing strategy for the non-differentiating business processes addresses the necessary structures and ways of working for the future.

As a trusted advisor, MHP accompanies you from the first stage: with an introduction to the topic, trends and process models, outside-in views and discussion of vision and use cases. After defining a target picture, the business services roadmap is created, including an identification of potentials and priorities, conception, implementation, operation and further development.

We do not leave you alone with your outsourcing strategy, but we are also your implementation partner for global and multidisciplinary BPO. MHP ensures that you can concentrate fully on your core business processes.

The proven MHP BPO methodology toolbox delivers best practices from service transition to the equally reliable and efficient delivery of SLA-based outsourcing services.

With our global presence, MHP not only offers high scalability and flexibility, but also enables regional and time coverage of your requirements.

Bearing in mind your technical, linguistic and legal framework conditions, MHP enables you to take advantage of regional cost effects.

The mission-critical management of your business processes is ensured by specially trained and experienced enterprise service managers who are closely interlinked with your specialist departments.

As a leading company for process consulting, MHP is at home in all of your company's business processes. Benefit from this expertise.

MHP verfügt über höchste Fachexpertise und Beratungskompetenz – über die gesamte Wertschöpfungskette Ihres Unternehmens hinweg. Die Erfahrungen, die aus unseren Beratungsprojekten bei den innovativsten Unternehmen der Welt gewonnen wurden, übertragen wir gern auf die an MHP anvertrauten Geschäftsprozesse.

Kontinuierliche Geschäftsprozessverbesserungen stellen sicher, dass Ihre Prozesse nicht nur kontinuierlich optimiert werden, sondern auch von den neuesten Trends und Entwicklungen profitieren können.

Better Practices werden stets weiterentwickelt und daher regelmäßig mit den Anforderungen Ihres Unternehmens reflektiert. Gern bringen wir unsere Kunden in den direkten Austausch untereinander, um gemeinsam künftige Potenziale zu entdecken und zu nutzen.

Digitalization and automation take the efficiency of their business processes to the next level.

Process digitization is indispensable for expanding and maintaining competitiveness. The economies of scale that result from business process outsourcing enable the economic implementation of digitization initiatives.

Consistent automation of your business processes reduces throughput speed, decreases errors and drastically lowers process costs.

Collecting, analyzing and processing large amounts of data increases transparency, enables process innovation and ultimately means a massive competitive advantage.

Business process benchmarking, which is supported by the digitization and automation of BPO, also makes it possible to identify waste and avoid bottlenecks.

Optimize your IT service processes and increase the efficiency of your company with our tailor-made Digital Customer Services.

With our Managed ServiceDesk, our Digital Customer Services offer a central entry channel as a single point of contact (SPoC) for all faults, requests and problems in the areas of IT, after sales, etc., among other things. With the help of user-friendly processes, self-service options and digitalization, MHP helps you to increase service quality, efficiency in your company and customer satisfaction.

Through the integration of end-to-end ITSM processes and the use of modern quality management, we work with you to create a consistent user experience for your employees. Our partnership with ServiceNow, a leading provider in the field of IT service management, provides the ideal basis for this.