MHP & ServiceNow

Instead of working through spreadsheets, fragmented processes, and opaque approval cycles, we rely on automated workflows, integrated quality checks, and real-time analytics. Missing structures, inconsistent master data, or outdated information are identified and resolved early—before they delay migrations or create risk.

Your benefits:

• Faster go-live: productive use cases in under 4 hours
• End-to-end data consistency across plants, instances, and organizations
• Transparent, controllable, and auditable transformation processes
• Less complexity, significantly more control

In short:
We connect legacy systems, automate data quality, and make ERP modernization predictable—efficient, secure, and scalable.

With our OT approach, we create a unified view of all OT and IT assets across all sites. This reduces cyber risks, shortens incident response times, and measurably increases asset availability. Standardized data capture, an OT-specific methodology, and experience from global rollouts form the foundation for a secure and transparent OT landscape.

Measurable impact:

• Up to 85% faster device identification
• Up to 25 minutes shorter response time per incident
• Up to 20% fewer production outages

Operational Technology with ServiceNow:
We connect assets, people, and data—making OT manageable, secure, and scalable.

With Easy Engineering on ServiceNow, we consolidate fragmented tool landscapes onto a single central platform. Existing systems are integrated, redundant silo solutions are replaced, and a seamless, bidirectional flow of data and workflows is established across the entire engineering process.

The result:

• A digital engineering layer where data, processes, and AI converge seamlessly
• Automated routine tasks instead of manual busywork
• AI agents that support teams rather than slow them down
• Engineers who focus on innovation instead of administration

Less complexity. More speed. More value from engineering data—with ServiceNow and AI.

We consolidate customer inquiries, channels, and teams on a single central platform, replacing disparate tools with an end-to-end service hub. Automated workflows and AI-powered capabilities enable faster resolutions, greater transparency, and proactive services.

What this enables:

• A central service hub instead of scattered tools
• Automated workflows from intake to resolution
• AI-powered agents for instant responses and precise recommendations
• Real-time transparency across all touchpoints
• Proactive services to prevent outages and complaints
• Significantly reduced effort for service teams and back-office operations

Result:
Higher customer satisfaction. Less complexity. Superior service quality—with ServiceNow and AI.

We create an integrated HR platform that replaces fragmented systems and manual processes. Automated employee workflows, self-service capabilities, and AI support relieve HR teams and enhance the employee experience across the entire employee lifecycle.

What this enables:

• A single central HR platform instead of multiple silo solutions
• Automated workflows from onboarding to offboarding
• Self-service and AI assistants for immediate support
• Consistent HR services across locations and teams
• Transparent case handling with clear SLAs and real-time status tracking
• Less administration, more strategic HR work

Result:
Faster HR services. Higher employee satisfaction. Less effort—with ServiceNow and AI.

We establish a professional operations layer for your entire ServiceNow platform. Instead of reactive firefighting, we take over operations, support, and continuous enhancement, ensuring maximum stability, performance, and security.

Business impact:

• Highly available platform for business-critical processes
• Professional support and incident management with clear SLAs
• Faster implementation of changes and enhancements
• Automated updates and upgrade safety without downtime risks
• Optimized performance and capacity management, as well as security, compliance, and governance