Customer Experience

We define the target vision, the approach and the tools for lasting customer experience success.

Experience Strategy
Your target vision for the perfect customer experience

Together, we develop the vision for a brand-differentiating customer experience, with a clear channel strategy and customer-centric journeys and experiences.

CX Operations
Efficiently organizing outstanding customer experiences

Successful customer experiences are the result of a well-coordinated team. We design the processes, responsibilities and tools that make it possible.

CX IT Architecture
The technology blueprint for competitive advantage

We translate customer experience goals into a clear IT and AI roadmap that prioritizes investments and accelerates innovation.

Design Systems
Consistency and efficiency by design

We establish scalable design systems for more efficiently produced, consistent digital experiences across brands and channels.

We consolidate, structure and connect your data with your platforms and AI solutions, enabling personalized experiences and data-driven decisions.

Customer Data Platforms
The key to individual customer relevance

We unify your data in a CDP as a single customer profile, laying the foundation for customer intelligence and personalized experiences at scale.

PIM / DAM
The foundation for authentic product experiences

We create a single source of truth for product data and content, so information is consistent and available across all channels.

Customer Identity and Access Management
Your ticket to your digital ecosystem

Our identity and access management solutions enable seamless registration, login and consent processes, and secure access to digital products and services.

Data Integration
The nervous system of your CX organism

We connect your data sources into a high-performance data landscape and make information available wherever platforms, analytics and AI solutions need it.

We implement the technology platforms required to develop and deliver modern customer experiences.

CRM
The orchestrator of your customer interactions

We create a structured foundation for managing customer relationships, interactions and sales opportunities across the entire customer lifecycle.

Commerce Platforms
The foundation for seamless digital shopping experiences

With modular, scalable e-commerce platforms, we connect products, prices, orders, customer data and fulfillment into smooth business processes.

Finance Enabler
Paving the way for transparent and efficient finance processes

The MHP Finance Enabler manages one-time and subscription purchases across business models, companies and countries, in compliance with accounting and financial regulations.

CMS
The platform for scalable, reliable and localized content delivery

With a modern CMS architecture, we decouple content from the frontend, enabling faster, more flexible omnichannel publishing and seamless ongoing development.

Analytics & BI
The reliable source for data, insights and strategic decisions

We help companies consolidate data, standardize reporting and gain actionable insights.

Dealer Management Systems
The key to efficient dealer operations and a seamless customer experience

We support the rollout of dealer management systems that enable well-controlled sales, service, parts and financing processes across the entire dealer network.

Fleet Management
Digitalizing and scaling future-ready fleet management processes

We help you build a centralized fleet ecosystem that integrates partners, automates processes and ensures transparency from order to operation.

We use AI solutions to make customer experiences smarter, more personally relevant, faster and more efficient.

AI Agents Factory
The platform for building and orchestrating AI agents that people trust

Our Agent Factory takes agents from pilot to production: integrated into your systems, vendor-agnostic, auditable and purpose-built for business teams.

AI Analytics
The engine that turns data into action

Our AI Analytics detects anomalies in real-time signals and automatically triggers the next best actions, removing stumbling blocks from your customer experience before they arise.

AI Decisions OS
Your AI expert panel for CX challenges

Our Decision OS analyzes complex questions from multiple perspectives and delivers recommendations that help you make well-founded decisions in no time.

AI Personas
The next level of customer centricity

Our AI Personas are highly authentic digital twins of your target groups, enabling customer research without the usual effort, time or confidentiality concerns.

AI Content Factory
The automated media factory

Our AI-powered content supply chain enables the highly efficient creation and delivery of tailored content across markets, audiences and channels.

AI Governance
The foundation for compliant, scalable AI adoption

We establish governance frameworks, responsibilities and safeguards for the responsible, scalable use of AI.

We design, build and operate marketing, sales, product and service experiences that delight customers and create measurable value.

Web Sites & Shops
Driving customer loyalty, conversion and digital growth

We build platforms that bring brands to life, localize and personalize content, and guide users along the entire customer journey through to a successful purchase.

Immersive Experiences & Configurators
Authentic product experiences that convince

We captivate potential customers with highly realistic, interactive product visualizations and customization options, all from one central platform suite for every publication.

Product Interfaces
The bridge between customers, products and digital services

Our digital product interfaces seamlessly complement the physical user experience with digital interactions that combine consistent aesthetics with compelling functionality.

Companion Apps
Adding value to every product

Our companion apps enrich the product experience with digital features and services, increasing product value, competitive advantage and monetization potential.

Conversational AIs
Automated customer advisors

Whether by phone or chat, we develop conversational experiences that let you be there for your customers with no wait times, in any language and with real problem-solving capability.

Customer & Dealer Portals
The key to lasting, successful relationships

We connect dealers with organizations and customers with brands through central access to relevant services and information, plus process support across all audiences.