Conversational Commerce

The outbreak of the Corona pandemic has shown how unexpected events can crush the economy. In times of crisis, it is more important than ever to operate cost-efficiently and to meet the increasing customer expectations. So how can we achieve a premium customer experience in times of economic downturn?

In this white paper we will show how Conversational Commerce optimizes your customer communications, creates added value and reduces costs. The potential of CAI for customer experience is huge, offers various use cases and can lead to a competitive advantage. In order to realize this potential, we have identified six fields of action that you need to consider for implementing successful Conversational Commerce.