New Partnership: MHP and IFS cooperate in the area of Field Service Management

11/25/2020

Consistent Service Lifecycle Management ensures greater efficiency

In future, the management and IT consulting company MHP and IFS, the global provider of business software from Sweden, will join forces and cooperate. The common goal: To provide companies with consistent Service Lifecycle Management that leads to more efficient processes and contributes to decisive competitive advantages. MHP will bring its comprehensive technical process expertise into the partnership. IFS will provide the efficient Field Service Management solution.

 

IFS Field Service Management is a comprehensive, networked end-to-end solution with which companies can offer an excellent personalized service at any time – from the first customer call to the final completion. For example, the solution supports consistent Service Lifecycle Management, including Contact Center, contract and warranty management, knowledge management, remote maintenance, planning and schedule optimization, customer and partner portals, accounting, spare parts inventory, as well as return and repair processing. Furthermore, IFS Field Service Management can be seamlessly integrated into existing ERP and CRM systems, thus improving business efficiency and guaranteeing rapid reaction times and reactivity in real time.

 

Markus Wambach, Member of the Board of Management at MHP: "With IFS as a partner for Field Service Management, we are complementing our worldwide portfolio with one of the best in this business process. We are thus providing our customers with another important component along the digital value chain."

 

Marcus Pannier, Managing Director DACH & EE bei IFS, adds: "We are delighted to extend our partner eco-system in DACH with a proven expert for digital transformation. Precisely in the automotive and manufacturing sectors, innovative and efficient service is a decisive competitive advantage. With our FSM solution, we will support companies in optimizing the quality of their service offer and strengthening customer loyalty."

 

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