Standardized cause analysis with 5 Why

06/19/2018 MHPDeepDive

The integration of cause analysis in SAP quality reporting

Customer requirements are changing faster and faster. At the same time there is more and more data available, which can open up enormous potential with regard to complaints processing. The condition here is that the data are neatly integrated and available in a transparent form. This results in new challenges for companies.

After introduction of QDX communication and the optimization of 8D report processing, MHP integrated the first standardized cause analysis in SAP quality reporting. With the 5 Why analysis, it is possible to moderate and visualize the cause analysis in a structured manner. In future, the Ishikawa analysis will also be integrated.

In our MHPDeepDive "Standardized cause analysis with 5 Why", we will show you how you can make the 5 Why analysis a fixed component of your complaints processing.

This MHPDeepDive will be concerned with the following themes, among others:

  • Standardization: How can I analyze and document causes in a standardized procedure?
  • Urban mobility of the future: Will we only just be cycling and sharing?
  • Visualization: How can a cause analysis be visualized in SAP?
  • Communication: How can I communicate a cause analysis to the customer?


Jan Pöppelbaum
Consultant | Digital Supply Chain Solutions

Justin Liebstückel
Manager | Operations Performance & Strategy


Beginn: 11:00 (CET)
Ende: 11:30 (CET)

Language: German