Innovative customer and configuration management using MHP and SAP CPQ
An ever-increasing number of customers want to custom-adapt products and services to the greatest extent possible – in just a few clicks and from anywhere 24/7. Online configurators and comprehensive networked platforms are on the best path to becoming the sales standard.
However, the increasing volume of data as well as strict data protection regulations make it increasingly difficult for companies to be able to provide the right information in every situation and in real time. Yet that's just what "Customer 4.0" expects.
Together with you and customer experience experts from MHP & SAP, we would like to expand some horizons and take a look ahead at what's coming. In an open and inspiring workshop atmosphere, we'll prepare you to offer your customers a modern, appealing purchasing and service experience.
Here, you can take a look at the agenda (subject to changes) to get an initial workshop impression on the topic of variant configuration.
|13:00 pm – 13:30 pm||Check in / refreshments (30 min)|
|13:30 pm – 13:50 pm||Welcome (Peter Caracciolo, Andreas Weigel, Oliver Kelkar)|
|13:50 pm – 14:10 pm||The intelligent enterprise for the manufacturing industry|
Heiko Masloh, Business Development (Discrete Manufacturing Industries, SAP Germany SE & Co. KG), provides an overview of the strategic priorities for digitalization in the manufacturing and automotive industries and how they can be implemented using SAP solutions.
|14:10 pm – 14:40 pm||From premium products to premium experiences with SAP CX|
At SAP, Christian Blattgerste is responsible for solutions sales in the customer experience area in the DMI industry, and has been active in this industry for many years. Germany's discrete manufacturing is internationally known for premium products, thus being successful. To further differentiate itself from international competition, the German manufacturing sector now has to not only deliver a product to the customer, but must offer the customer an experience in order to ensure a long and loyal relationship with the customer as well as to gain new customers.
|14:40 pm – 15:00 pm||FAQ, networking and break|
|15:00 pm – 15:30 pm||The new SAP CPQ solution for sales employees – overview and VC integration|
Martin Schleipfer, SAP Sales Cloud, (SAP Germany SE&Co.KG.) The sales expert gives an overview of the new SAP CPQ solution and integration into the VC variant configuration with its various characteristics.
|15:30 pm – 15:45 pm||Roundtable discussion CPQ|
|15:45 pm – 16:00 pm||Voice-operated sales support with C/4HANA and Amazon Alexa|
With this demo case, Andreas Weigel (MHP Product Owner of the MHP voice assistant) shows how valuable time spent in the automobile can be used more effectively.
|16:00 pm – 16:15 pm||Testimonial of a C/4 Sales Cloud project|
Murat Ulum (IT Project Manager at fischerwerke) gives a report on the introduction of SAP Sales Cloud at fischerwerke.
|16:15 pm – 16:30 pm||Requirements comparison and use cases with customers / FAQ|
Now it's your turn – we would be glad to discuss your challenges and possible solution approaches with you.
|16:30 pm – 17:30 pm||Networking, including a barbecue|
Beginn: 13:00 (CET)
Ende: 17:30 (CET)
EVENT LOCATIONMHPLab Ludwigsburg
We recommend using the "Bärenwiese" parking lot on Friedrich-Ebert-Straße, 71638 Ludwigsburg. This parking lot is only 8 minutes walking distance from the M