Detail

05/06/2014 MHPDeepDive

Customer-supplier integration in the complaint process via QDX and the add-on CCX

The VDA (German Association of the Automotive Industry) specifications stipulate customer-supplier integration in the complaint process via QDX and the 8D report. The MHP add-on Complaint Cockpit supports the integrated complaint process between customers and suppliers. In this connection, the acquisition and administration of complaint-relevant data serves to increase the data quality and thus a target-oriented and measurable control of the improvement process. The Complaint Cockpit Xtension offers users a way to optimally process complaints.

What awaits you in this web session:

• Presentation of functional scope of our add-on Complaint Cockpit
• Presentation of current further developments in the Complaint Cockpit (CCX)
• Practical examples for the optimal use of the tool
• We will answer your questions both during and after the presentation

Speaker:
André Klein 
Product manager Complaint Cockpit at MHP

> Once you register, you will receive an e-mail with the dial-in information and a brief description on the free web session.

We look forward to welcoming you to the web session!