Integrated complaint management with MHP

07/18/2017 MHPDeepDive

Integration of complaint data from customer portals into the SAP system

Data available that may develop enormous potential. Precondition: The companies succeed in systematically integrating and maintaining the data transparently.

This applies, for example, for complaints on the level of OEM and the supplier. Using the communication standard of the MHP Complaint Management and an interface of our cooperation partner Periscope, it is possible to integrate complaints communicated via customer portals into a uniform system. Using the Complaint Management system, these complaints can be analyzed in a standardized form and passed on to internal (inter-company) and external originators (suppliers).

In ourMHPPitstop „Integrated complaint management with MHP“, we will present the end-to-end solution for complaint management with standardized, bi-directional communication.

This MHPpitstop will be concerned with the following themes, among others:

  • From Excel report to the integrated system: What will customer complaint processing look like in the future?
  • End-to-end solution: Integration of customers and suppliers into the complaint management system
  • Transparency in complaint processing: Standardization in a single system

Jan Pöppelbaum  
Product Manager | Digital Supply Chain

Connect now:

After you have registered, you will receive the login data with a brief description for the free WebSession by e-mail.
We look forward to welcoming you as a participant.


Beginn: 11:00 (CET)
Ende: 11:30 (CET)

Language: German