Global Shared Services

03/04/2021 MHPDeepDive

Pure savings program or also a driver of growth?

Some things just don't go out of fashion: For example, Global Shared Services (GSS) and the associated Shared Service Center. Especially in large and globally active corporations, shared services are already established in many departments (Finance, IT, Purchasing, HR, …): Firstly, this means that transactional processes are standardized and concentrated in organizational units, which increases efficiency. Secondly, Shared Service Centers, in the form of Centers of Excellence, serve to ensure the loyalty of highly qualified personnel for complex, knowledge-intensive activities. Both can be on an onshore, nearshore or offshore basis. Above all for new business models that have arisen within the framework of digitalization, for example for the invoicing of digital services, shared services play an important role. They can contribute to a decisive competitive advantage (including reduction in costs, scalability, access to expertise). In view of the current crisis, the topic has gained an additional dynamic.

Companies that do not yet have any shared services should ask the question whether they want to introduce them. For organizations that already set store by shared services, the question is rather how they can be expanded. It is primarily about making processes even more efficient and customer-oriented, as well as establishing further services. The influence of the digital change and associated developments also allow a greater degree of process automation. Companies should therefore question their individual shared services concept and existing processes and strategies in order to operationalize their corporate strategy in a sustainable manner.

In our MHPDeepDive "Global Shared Services", we will explain why the concept of Global Shared Services continues to gain topicality and is increasingly becoming of interest also to small and medium-sized enterprises. We will show what versions and possibilities there are for the implementation of shared services, and how MHP, as a full-service provider, can support the process – from the strategy to realization across all functional departments (Finance, IT, Purchasing, HR, …). Furthermore, we will examine in detail how shared services can be further developed and what factors play a role in the decision for shared services.

What awaits you in our MHPDeepDive:

  • We will explain why shared services are more important than ever.
  • We will highlight possible versions and possibilities of shared services.
  • You will find out which factors are relevant to a decision for shared services and how MHP can provide you with holistic support in the implementation.


Andreas Richter
Associated Partner, Global Shared Services Operations, MHP

Florian Endriß
Manager, Shared Service Strategy, MHP


Beginn: 11:00 (CET)
Ende: 11:45 (CET)

Language: German