Detail

Customer Experience Design in Social CRM

10/14/2014 MHPDeepDive

The relevance of the commitment and effort put in for the customer journey process.

In our MHPPitstop, you will learn why customer experience design is an indispensable success factor for automotive manufacturers. Detlev Schemion will present how you can successfully implement customer experience design in a targeted manner along your entire customer journey process.

What awaits you in this web session:

  • Practical customer experience examples from the automotive environment
  • Use of design tools along the entire customer journey
  • Requirements and critical success factors for this method


Speaker:
Detlev Schemion
Senior Manager at MHP


> Once you register, you will receive an e-mail with the dial-information and a short description on the free web session.

We look forward to welcoming you to the web session!

EVENT INFORMATION

10/14/2014
Beginn: 11:00 (CET)
Ende: 12:00 (CET)

Language: German

EVENT FORM

Online

EVENT LOCATION

WebSession