Detail

03/05/2020 MHPDeepDive

Identify efficiency potentials in Sales and Service and solve with CX-Suite from SAP

Customer expectations are constantly rising – more than ever, they demand personal advice, want to make individual configurations and obtain service that is appropriate to the product. For companies, this means: If they want to continue being successful, they must become completely customer-centric. They should offer each individual customer an excellent customer experience at each touchpoint along his customer journey – online and offline. And they should an achieve efficient manufacture of individual pieces, i.e. batch size 1. The precondition here is to digitalize the production process from start to finish.

In our MHPDeepDive "Customer-Centricity in Times of Smart Manufacturing", we will show you what a seamless omni-channel sales process with service may look like along the entire customer journey. You will find out how you can control general and IoT dataflows efficiently and use them in a target-oriented manner. Furthermore, we will provide you with an insight into the advantages of an integrated system landscape on the basis of the CX platform from SAP.

Speakers:

Andreas Weigel
Associated Partner | Customer Experience

Reinhold Schunn
Senior Manager | Customer Experience

Stephan Jung
Senior Manager | Customer Experience