Demands on the service and spare parts business in terms of the ready availability of parts and very fast delivery times combined with greatest possible process transparency are increasing continuously. MHP provides you with solutions for:

• Increasing supply capability
• Improving customer service
• Reducing costs in inventory management and workflow processes
• Optimizing the pricing of spare parts
• A customer-specific IT solution and system architecture
• The technical and organizational integration of regional companies and dealerships with different systems

We offer tailor-made solutions in these areas:

• Best Practice business processes
• Our expertise for the introduction and optimization of SAP solutions
• MHP process evaluation matrix

Selected service packages:

• MHP Value Assessment Spare Parts Management
• Introduction of Spare Parts Management
• Inventory Optimization

After Sales is a highly profitable business. Competition and customer requirements are increasing at the same time. This is prompting more and more companies to consider optimizing their service processes.
SAP offers an extensive range of solutions for this, ranging from service-relevant tasks, such as repairs processing, maintenance planning and implementation as well as cost controlling to mobile solutions.
MHP has extensive process and solution competence in these areas. Both in showing requirements with the SAP standard functionality, enhanced by specific MHP add-ons, and also in finding solutions to demanding and special topics. 

Selected service packages:

• Repair and Maintenance Processes
• Product Data Management
• Sales Force Connection

Excellent warranty management has become an essential success factor for manufacturer and supplier. In many respects.
So thanks to optimized process and IT landscape in the operational warranty processes, it becomes possible to reduce handling costs while increasing process quality. Warranty cases in particular represent a central input for product quality improvements, which can be  tapped through systematic controlling.

Selected Service Packages:

• Warranty Intelligence
• Process Consulting Warranty Management
• Warranty processing on SAP basis

High customer loyalty is one of the main objectives of effective Customer Relationship Management – satisfied customers are loyal customers and assure high Customer Lifetime Value.
Conversely, this means that early awareness of potentially dissatisfied customers is important in order to pro-actively turn these customers into satisfied – and thus repeat – customers.